Valley Health Care Patient Information
Appointment and Check-In Procedures
Valley Health Care (VHC), with clinics in Mill Creek and Elkins, WV, values your time. We have prepared the following patient information to help you get the most effective and efficient treatment during your appointment. Please check-in with the receptionist immediately upon arrival. To help us best serve you and your family, please plan to arrive 20 minutes prior to your scheduled appointment time. If you anticipate a delay, please notify us in advance.
If you must reschedule an appointment for any reason, please call and let us know at least 24 hours before your scheduled visit. Patients who repeatedly cancel appointments without providing a 24-hour minimum notice, or who fail to arrive, may not be allowed to schedule future appointments.
At Valley Health Care, we strive to provide each patient with personalized care and attention, and sincerely appreciate your courtesy and patience. Due to situations beyond our control, such as a provider’s emergency or illness it is sometimes necessary for us to reschedule appointments on short notice. We make every reasonable effort to accommodate our patients’ needs.
What to Bring With You to Your Appointment
If you are a first time patient please pre-register. To find out more about pre-registration, contact the office of your appointment. If you did not pre-register you must arrive approximately 30 minutes prior to your scheduled appointment. This will allow sufficient time for us to collect your medical history, insurance information, photo identification, and allow time for you to complete the forms required for your treatment. Please bring the following items with you to your first, and each subsequent, appointment:
- All Insurance and Medical Cards
- Valid Government-Issued Identification
- Co-Pay (All Co-Pays Are Due at Time of Service)
- Current List of All Medications and Supplements (Including Dosage & Frequency)
- Copies of Any Relevant Medical Records From Other Healthcare Providers
- A List of Questions to Ask Your Doctor
Refills, Work Excuses, and Form Request Procedures
If you require a prescription refill, or school/work excuse, please notify us immediately upon your arrival. We will forward your request for you. Bring any paperwork or forms that you would like your doctor to complete. Please note that a fee may apply for form completion, and plan to allow sufficient time for the form to be completed and returned to you.
Valley Health Care Nondiscrimination Policy
It is the policy of Valley Health Care to operate in a manner that does not unlawfully discriminate against individuals with regard to race, color, national origin, ancestry, religion or lack thereof, age, sex, medical condition, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other basis prohibited by federal, state, or local law.
If you have any questions regarding our policies and procedures, please contact us prior to your appointment.
Valley Health Care Mill Creek
46 Town Center Plaza
Mill Creek, WV 26280
Tel: (304) 335-2050
Fax: (304) 335-6158
Mon., Tue., Thur., and Fri.: 8:00 a.m. – 5:00 p.m.
Extended Hours on Wednesday: 8:00 a.m. – 8:00 p.m.
Valley Health Care Elkins
240 Allegheny Highway
Elkins, WV 26241
Tel: (304) 636-0133
Fax: 304- 637- 3568
Mon. – Fri.: 7:00 a.m. – 5:00 p.m.
After regular hours (listed above), please call 1-866-352-9966 for the on-call provider. Our sites offer 24-hour coverage.